FAQ

Frequently Asked Questions (FAQ)

If you have any questions, please contact us at info@gracebras.com. We usually reply within 24 hours.

We work with international fulfillment centers and trusted partner warehouses to ship orders efficiently.

Depending on product availability, items in the same order may be shipped separately.

For U.S. orders, delivery usually takes:

You will receive tracking information as soon as your order ships.

Yes. Once your order is shipped, you will automatically receive an email with your tracking number and tracking link.

If you don’t see it, please check your spam folder or contact us.

Yes, but only within 24 hours of placing your order.

After this time, your order may already be processed or shipped, and changes or cancellations will no longer be possible.

Yes. All orders are processed in U.S. Dollars (USD).

If you are paying in another currency, your bank will automatically convert it at the current exchange rate.

Yes. All payments are processed through secure encrypted checkout systems to protect your information.

Yes. After placing your order, you will receive an order confirmation email with your order details.

If you don’t receive it within 24 hours, please contact us.

In most cases, U.S. customers do not need to pay additional customs fees.

However, in rare cases, import duties may be applied depending on local regulations.

Sometimes emails may go to your spam or promotions folder.

If you still can’t find it, please contact us with your order email and we will resend it immediately.

For any questions about your order, shipping, or products:

We respond within 24 hours.